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What’s a profile?

Everyone in your workspace with the staff role are setup with their very own profile, which can be viewed by administrators through the /profile command. This command opens a panel which displays extra information about the specified staff member.

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Profile content

Details about the employee such as their nickname, usernames, ID, timestamps and account status.
When staff memberse visit an experience with Kyro’s tracking software installed, their activity and chats are recorded and sent to Kyro’s servers. Weekly and all time minutes and chat counts can be viewed, as well as their last 100 in-game messages.
Administrators are able to record attendance at each session. These records can be viewed through employee profiles. Specifically, you’re able to see the weekly sessions, which days they attended, and their all-time session count.
Infraction history is also displayed in an employee profile. Information such as the infraction type, ID, date, time, reason and the responsible user are attached to their profile.
All-time inactivity requests are accessible through staff profiles. Associated information includes the status, reason, dates, length, and the administrator who reviewed the request.
Custom notes and additional information provided by administrators which automatically save on the profile. The employee cannot see notes.
Some information in profiles can be accessed through other commands. For example, in-game activity can be instantly accessed through the /minutes command.

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Confirming identities

While the internet is an incredible space for individuals to flourish, it can quickly become a breeding ground for bad actors. To prevent impersonation, we have mulitple ways you can confirm that the person you’re speaking to really is from our team.